Frequently Asked Questions

Your order is generally shipped from our distribution center within 1-2 business days after we receive your order. Estimated delivery times are 3 to 8 business days upon shipment.

Insurance is included as part of our standard delivery service. If you experience any problems with your order please contact us at +02030 279 009

Currently we ship orders using Parcelforce Next Day Service.

Returns are permitted, provided the customer purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date. Shoes must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation. Shipping charges are not refundable. All exchanges will be shipped via surface delivery at no charge to the customer. Please refer to the back of your invoice for the required return form.

All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. We are not responsible for packages lost in transit.

If you encounter a problem with our website please contact us at +02030 279 009 and we will be happy to assist you with any problem that you may experience.

You will not be charged for your order until your order has shipped.

Unfortunately, if the product is not found in the Online Store the item may be currently unavailable. As we receive inventory we do update our website with this information and you may want to check back regularly to see if the item becomes available once more. You may also want to check with local retailers to see if the item is available. To find a retailer in your area you may use our Retailer Locator.

To locate retail stores in your area please visit our

To ensure you receive the proper fit please review our sizing information .

VAT Charges are determined by your government and are paid to the courier at the time of delivery.

For Visa, MasterCard, and Discover this number is the last 3 digits on back of your card on the signature strip. For American Express this number is the 4 digits above card number at the right on the front of your card. If you have questions about our credit card policies, please call us at +02030 279 009

You will find a Parcel Force parcel code in your shipping confirmation email to follow the status of your shipment. If you no longer have your confirmation email you may also track the status of your shipment by visiting my account and clicking on "Track Packages"

If you receive your order and the products are damaged. Please contact us at +02030 279 009 and we will be happy to assist you in correcting this situation.

You may check your order status by logging into "My Account" and click the order status link. This site will provide you with the most up to date information on your order. You may also check your order status by email or call us at the following number +02030 279 009

It is our priority to ensure that you receive your order quickly. Therefore, it is often the case that the order has already been shipped, so that we cannot make any further changes.

To cancel an order you may login to your online account and click on "manage my orders" then select the order number you would like to cancel. Within the order screen if you are able to cancel your order a "Cancel Entire Order" button will be present. Please send us an e-mail at TevaSupportUK@teva.com or call us at the following number +02030 279 009 If your order has already been shipped, we ask you to refuse the delivery

An item will appears as available if the color and size selected are displayed in the drop down boxes on the product pages. If the item is unavailable the color and or size will be unable to be selected on the site.

If you encounter a problem with your order please contact us at +02030 279 009 and we will be happy to assist you with any problem that you may experience.

Please allow up to 15 business days from the date we receive them for your return to be processed.

You may modify your profile and personal data by visiting our My Account section. When inside My Account click on My Personal Information to edit your details.

To subscribe to our email lists please visit our Email Sign Up page located at the bottom left hand corner of our site.

You will receive a confirmation email from Teva that your order has been received after submission. Upon shipment you will receive an email shipping confirmation that we have given your parcel to Parcel Force.

If an item within your order becomes out of stock after your purchase an email notification will be sent to your email notifying you of the problem. Items that are out of stock at the time of purchase will display backorder information denoting the expected shipment date of your item.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your account, to your password and to your computer. Be sure to log out of your account when finished, especially when using a shared computer.

Information about our customers is an important part of our business. We share customer information only as described below.

Agents: We employ other firms to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. They have access to personal information needed to perform their functions but are contractually obligated to protect personal information.

Trading Partners: Deckers Consumer Direct Corporation's product lines are offered internationally in conjunction with select international trading partners. Any personal information shared with these trading partners is protected and may be used according to the guidelines contained herein.

Protection of Deckers Outdoor and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Deckers Consumer Direct Corporation, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With your consent. Other than as set out above, you will receive notice when information about you might go to third parties, except as provided below, and you will have the opportunity to choose not to share the information. The exception to this is if Deckers Outdoor is ordered to produce such information through valid subpoena or court order. In those situations, Deckers Outdoor will comply with the subpoena and/or court order and will not be required to provide you with any notice.

The Deckers Consumer Direct Corporation family of product lines (UGG Australia, Teva, Simple Shoes, Tsubo, and Deckers Brand) and accompanying domestic (uggaustralia.com, teva.com, simpleshoes.com, tsubo.com, and deckersbrand.com) and international websites takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. For More Information Privacy Policy

Shoes and other items may not show sign of wear. Try walking on carpet or a clean surface when testing the shoes. Be sure that your shoes fit comfortably, and that you do not have excessive room in front of your toes or that your toes are pushed against the front of the shoe. This could be signs of an improperly sized shoe.

If you are unavailable at the time of delivery, the courier will leave a note with information about the next delivery attempt. This will occur two times. You can also arrange a specific delivery time from the by contacting the phone number provided on the note. It is possible that your package can be received by a neighbor.